All Lightbox Lab-Grown diamonds and jewelry have a 1 year warranty.
Lightbox Jewelry provides a complimentary 1-year manufacturer’s warranty on all products purchased directly from lightboxjewelry.com. All Lightbox Jewelry products covered under this warranty must have a proof of purchase from lightboxjewelry.com. If you believe your piece has a manufacturer defect you may contact our Client Service team for an inspection of the piece. Once received, Lightbox Jewelry will inspect the piece and determine if the damage is covered under our warranty policy. We will repair the piece, or if necessary, replace it in part or in entirety if the issue has been raised within 1 year of purchase of your Lightbox Jewelry piece. It is the sole decision of Lightbox Jewelry as to whether to repair or replace your piece. Any products that have been altered in any way are not included in our warranty.
Each customer will need to provide proof of purchase from Lightboxjewelry.com. The piece being reviewed will need to be unaltered and Lightbox’s internal diamond inscription verified if applicable.
Please note that the warranty provided by Lightbox Jewelry does not cover faults caused by:
- general wear and tear;
- accidental loss or damage;
- deliberate damage, misuse, or neglect; or
- repairs or attempted repairs not carried out by Lightbox Jewelry.
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